About us

Who we are

Rated Locksmiths is a fast and affordable residential, commercial and automotive locksmith marketplace.

Al Lijee, the Salford-based technology entrepreneur, needed to call on a locksmith, and was disappointed with the service he received. He felt that there must be a better way of finding, comparing prices and engaging a reliable, skilled local locksmith, so in 2019, he launched Rated Locksmiths. From the initial small beginnings within the Manchester area, we are now available in all towns and cities across the UK.

We’re the UK’s number 1 online marketplace, and we connect people in need of professional locksmith services with quality local locksmiths. What’s more, our scale of operations enables us to offer a pretty comprehensive service.

We have over 300 locksmiths on our books, and between them they offer an impressive range of lock and key services for your home or business, including; lock out resolution, lock repair, lock replacement and lock installation; key extraction, key repair and key replacement; and for your vehicle; key programming and ignition replacement.

We handle 1000’s of quote requests each month, all from people who need to get in touch with a professional locksmith.

Honest customer feedback is the best way for potential customers to feel confident that they will be engaging with a locksmith that other people have already found to be reliable. For this reason, once a job has been completed, we ask customers to leave a review of the locksmith who did the job

Each individual locksmith has a profile page, which displays their reviews, and to keep them relevant, we only allow customers who have found and booked a locksmith through our site to leave a review.

Requesting a quote is free. Our locksmiths pay a subscription fee to be featured on the site.

Operating model

We are an online marketplace, enabling access to established, independent locksmiths who operate in all areas of the UK. We give these professionals secure access to the quote requests that are made through our website, based on their proximity to the requester, capacity to complete the task, and the type of job that is being requested. We are then able to monitor factors such as job completion and service levels, and keep the end customer up to date with real-time information.

We have an operating model that we believe is unique, and with it we are able to offer fast response speeds and high reliability. We are also able to contribute to a real reduction in travel time and distance for our locksmiths - our average miles per job is lower than that achieved by the larger franchises, keeping our environmental impact as low as possible. Being part of our network helps local, skilled locksmiths to access suitable work, and helps them to maintain profitability and grow their operations.

Our vision

To connect homes, businesses, and vehicle owners with professional, and affordable locksmiths.

We want to minimise the stress of booking a locksmith. Finding a reliable locksmith should be simple, and achievable within minutes. Everything we do is shaped towards achieving that result.

We work tirelessly to prevent rogue operators gaining access to our site. We put the best locksmiths in the spotlight - the ones who are reliable, skilled and trustworthy.

We want our locksmiths to have the confidence to grow their businesses, and retain control of their workload. Whatever their aims - to simply take up some slack in their schedule, or to find enough work to expand their operations - we are there to help them achieve it.

Our mission

To be the number 1 source of locksmith services for homes, businesses and vehicles, by being fast, easy to use, and by helping to deliver reliability and great value for money.